Carl Heyes, Gas Engineer

If you've met Carl, you'll understand why customers enjoy having him work in their homes. Friendly, approachable and always willing to explain things clearly, Carl believes that great customer service is every bit as important as great workmanship.

Whether he's carrying out a boiler service, diagnosing a fault or completing a heating installation, Carl takes pride in making customers feel comfortable, informed and confident in the work being undertaken.

With qualifications covering domestic gas appliances, heating systems and LPG installations, Carl combines technical expertise with a genuinely personable approach.

Outside of work, Carl enjoys keeping fit, watching football, following boxing and UFC, and spending time caravanning with family and friends.

Favourite Football Team: Tottenham Hotspur

Fun Fact: Carl proudly claims to be the best-looking member of the P C Kelly team, although the rest of the team may have something to say about that!